Returns & Refunds

Returns & Refunds

At Al Khaleej Market, customer satisfaction is important to us. We want you to shop with confidence and have a smooth experience from order to delivery.

🔄 Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags, and accessories where applicable.

  • The product is not damaged due to misuse, negligence, or improper handling.

  • Proof of purchase or your order number is provided.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

❌ Non-Returnable Items

The following items may not be eligible for return:

  • Used or opened personal-care and hygiene products

  • Items damaged after delivery due to customer misuse

  • Products without original packaging or accessories

  • Customized or personalized products

  • Products specifically marked as non-returnable

📩 How to Request a Return

To request a return, please contact us at:

Email: alkhaleejmarket02@gmail.com

Please include:

  • Your order number

  • Product name

  • Reason for the return

  • Photos or videos of the product, if it is damaged or defective

Our team will review your request and provide the next steps.

💰 Refunds

Once your returned item has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method used for the original purchase.

Refund processing times may vary depending on your payment provider or bank.

📦 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request clear photos or videos to help us assess the issue and arrange an appropriate solution.

🚚 Return Shipping

Return shipping arrangements and charges may depend on the reason for the return.

If the item is confirmed to be defective, damaged during delivery, or incorrectly sent by us, we will review the case and provide an appropriate solution.

For returns due to customer preference or change of mind, applicable return delivery charges may apply.

⏳ Important Notice

Return and refund requests are subject to product eligibility and inspection. We reserve the right to decline returns that do not meet the conditions outlined in this policy.

For any questions regarding returns or refunds, please contact:

Al Khaleej Market
Email: alkhaleejmarket02@gmail.com

Thank you for choosing Al Khaleej Market. We appreciate your trust and are committed to providing quality products and reliable service across the UAE.